Frequently Asked Questions

How can I send my documents to your office?

You can send us your documents by:

  1. Uploading to our website
  2. Sending an email to
  3. Faxing to 214-821-7065
  4. Mailing to P.O. Box 720519, Dallas TX 75372 or
  5. Delivering to our office at 2310 N. Henderson Ste. A, Dallas TX 75206

How long will it take to translate my document?

The turnaround time for the translation of birth certificates, school transcripts, or any single-page document is 24 hours. In most cases, we can offer same day service for your certified translations. We understand that time is of the essence, and we are here to help you.

What will I receive?

We will print your translated documents on premium letterhead and certify the document with the required stamps, seals, or foils. The documents will be signed by a certified translator and duly notarized by a public official.

For documents that do not require foil stamps or seals, we can deliver your professional translations via electronic delivery as secured PDF files without additional charges. For next day services, we can send your translations via express delivery services such as Fedex or UPS with nominal charges.

I live outside of Dallas/outside of Texas; can I still use your service?

Yes. We are happy to send your translated document to any address.

How do you ensure that my information will remain confidential?

Keeping your information confidential is of paramount importance to us, and we are happy to protect your confidentiality through a confidentiality agreement. Our system keeps all documents accessible only to the in-house translator assigned to your projects. We do not keep your credit card information in a permanent file.

Do you certify and notarize your translations?

Yes, we certify and notarize all our translations. Our professional translators sign a notarized statement certifying the accuracy of all translations before a Texas Notary Public.

We are certified by the North Central Texas Regional Certification Agency as a translation provider, and are members of the Metroplex Interpreter and Translator Association (MITA) and the American Translators Association (ATA).

Do you guarantee your translations?

We are professional translators who guarantee that our translations will be accepted by the U.S. Citizenship and Immigration Services (USCIS) and other government agencies, schools and universities. During our several decades of experience, we have never had USCIC, a government agency, or any institution reject one of our translations. We will promptly refund your money upon presentation of a written proof of rejection.

Is your company located in the USA?

Yes, we have been in the same location in Dallas, Texas for the past 16 years. With in-house translators, we do not have to send your documents to undisclosed locations or abroad.

Do you provide professional interpreters for my USCIS appointment?

Yes, we have professional and court certified interpreters for USCIS appointments and court appearances. We also have interpreters for medical appointments, conferences and business meetings. Please contact us for more details.

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For your confidentiality, most vital documents are translated in the USA by professional translators.
All translations are certified and notarized to meet USCIS guidelines.

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